Call Center Solution
Solutions for Call Centers
Stelarium, has developed solutions for Call Centers or Contact Centers, fully adaptable to the needs of our customers, our solutions are fully scalable allowing to manage a large number of incoming and outgoing calls.
Our solutions allow to manage:
- Inbound/Outbound call campaigns.
- Manual, Automatic and Predictive Outbound calls.
- Web-based interface for agents and supervisors.
- Allows connection to remote agents.
- Call Recording.
- IVR and voicemail.
- Interconnection to conventional telephony lines E1/T1.
- Integration with CRM (based on Web Service).
- Scalable to hundreds of positions.
- Automatic collection calls and SMS.
- Real-time call monitoring.
- Real-time call reporting.
- Three-way calls.
- Satisfaction survey.
- Complete minutes consumption report.
Would you like to have a professional and practical Call Center?
Contact us! Our solutions are fully scalable allowing to manage a large number of incoming and outgoing calls.
IP Telephony
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